What is Support channels?

Support channels are the routes you can take to reach a bank when something is wrong, a payment fails or you are locked out of online banking. A phone line and an email address are common, while a help centre, live chat and a customer community are extra routes that can shorten a wait. The more a bank offers, the more ways you have to get an answer when it matters. Compare them alongside fees, because support quality shapes what your account is worth. 1st National Bank Saint Lucia offers email and phone, and ABN AMRO NL Zakelijk offers chat, phone and help centre.