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Nu Colombia review

Updated September 28, 2026 · DebitCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Nu Colombia is a fair-value choice for people in Colombia who want a Mastercard debit account with no monthly charge. Its currency conversion fee of 0.45% sits under the site median, which makes it a workable pick for everyday local spending and lighter travel use.

Key facts

Best for
A low-cost Mastercard debit account for daily spending in Colombia.
Monthly fee
COP 0 (Source, checked September 26, 2026)
Currency conversion fee
0.45% (Source, checked September 26, 2026)
Card type
Debit (Source, checked September 26, 2026)
Card network
Mastercard (Source, checked September 26, 2026)
Legal entity
Nu Colombia Compania de Financiamiento S.A. (Source, checked September 26, 2026)
Headquarters
Colombia (Source, checked September 26, 2026)
Founded
2020 (Source, checked September 26, 2026)
Support channels
Email, Phone (Source, checked September 26, 2026)
Official website
nu.com.co

Credit cards

Currency conversion fee
0.45% (Source, checked September 26, 2026)
Legal entity
Nu Colombia Compania de Financiamiento S.A. (Source, checked September 26, 2026)
Headquarters
Colombia (Source, checked September 26, 2026)
Founded
2020 (Source, checked September 26, 2026)
Support channels
Email, Phone (Source, checked September 26, 2026)

Apps and profiles

Elsewhere
WikidataLinkedIn

Pros and cons

Pros

  • Monthly fee of COP 0, so there is no cost to holding the account
  • Currency conversion fee of 0.45%, under the 1% site median
  • Runs on mastercard, so the card works wherever that network is taken
  • Support runs through email and phone, covering phone and email

Cons

  • Currency conversion fee of 0.45% still applies on foreign spend, so travel costs add up
  • Support runs on email and phone only, with no branch or chat option listed
  • Built and priced for the CO market, so it suits local spending more than travel
Nu Colombia

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Scored 8.7 / 10 by DebitCue.

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Who it suits

  • People living in Colombia who want a Mastercard debit card with no monthly fee
  • Anyone spending mainly in local currency from their own balance
  • Readers who want a debit account rather than a secured card such as Varo Believe

Who should look elsewhere

  • Frequent travellers after the lowest conversion cost: 0.45% still applies, so compare Wise
  • People who want live chat or a branch counter, since support runs on email and phone
  • Readers wanting credit building rather than a debit card can see Varo Believe Secured Credit Card

Fees and FX

There is no monthly charge to hold the account: the monthly fee is COP 0. The main cost to watch is foreign currency, where the conversion fee is 0.45%. That sits below the 1% median across the brands compared here, though it is not a card without conversion costs. Everyday spending in CO carries no such charge.

The company behind it

The account is issued by Nu Colombia Compania de Financiamiento S.A., which is based in Colombia and has been operating since 2020. It is built as a digital bank rather than a branch network, so day to day service runs through the app. Support reaches customers through email and phone, covering phone and email for everyday account questions.

How Nu Colombia compares

Where Nu Colombia is available

Available
Colombia

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

Is there a monthly fee on the Nu Colombia account?+

The monthly fee is COP 0, so holding the account costs nothing to keep open. No annual charge is listed for this debit product either. Spending in Colombian pesos straight from the account balance is the main way it is meant to be used.

What does it cost to spend in another currency?+

The currency conversion fee is 0.45%, which sits below the 1% median across the brands compared here. It still applies on any purchase in another currency, so heavier travel spending would add up quickly and weigh on the cost side of the account.

Which card network does the account use?+

The card runs on mastercard, so it is accepted wherever Mastercard merchants take payment. Mastercard acceptance abroad is narrower than Visa, so checking acceptance matters before relying on the card heavily in another country. That makes it a practical choice inside CO.

Who runs the account and where is it based?+

The account is provided by Nu Colombia Compania de Financiamiento S.A., which is based in Colombia. The company was founded in 2020 and operates as a digital bank, so the relationship runs through the app rather than a branch counter.

How do I reach customer support?+

Support runs through email and phone, so email and phone are the routes available for everyday questions. There is no live chat or in-person branch listed for the account, so urgent questions are quicker by phone.

Who is this debit account for?+

It suits people living in CO who spend mostly in local currency and want a debit card with no monthly charge. It is less suitable for readers whose main need is cheap multi-currency spending across several markets.

Is this a credit card?+

No. The card type is debit, so it draws directly on money sitting in the account rather than borrowing. There is no interest rate or credit limit involved, and the card does not help build a credit history the way a secured card can.

Sources

Compiled from 4 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Free ATM withdrawals, Protection.

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